While I was Shopping for Socks

Not really about toys but on my mind today….I went to DSW to buy socks (with a $10 coupon, really neat)…I went to pay for the socks.  It was really earlier in the morning — so there was no one else on line.  The beginning of the day– there are three associates behind the counter.  I’m forced to ask “where should I check out?”  No one says anything–a woman steps over to a counter, and puts her hand out for my socks.  I  said good morning…no response.  Complimented her on her necklace to see if that got a response. Nothing.  The sales associate was talking to her colleagues–but would not even really look in  my direction, much less acknowledge my remark.  We finished the transaction and at this point I was really feeling up for a challenge.  I wished her a happy holiday season (in a very even tone, really)…and still nothing.  I know there are stores where employees are trained to greet people as they walk in, but have we really come down to a situation where basic courtesy is absent without an aggressive training seminar?  I probably should have left–but then I wouldn’t have gotten my three pairs of socks for $4.

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2 Responses to While I was Shopping for Socks

  1. sue says:

    The work for minimum wage at a job they hate. No excuse for poor manners, but usually bargain shopping = bargain experience

  2. toyportfolio says:

    I”m happy to report that I actually got a very nice email from customer service and a follow up email from the store manager to give him a call–which I did– I was put on hold for over five minutes–so I gave up but I was able to communicate my frustration via email. On the other hand if you go into our local Staples store, everyone is extremely friendly. So friendly–that I have seen other people comment to the manager (also really polite and friendly) on the great staff he has put together.

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